The Operator's Edge

There is a version of business education that assumes stable institutions, reliable data, consistent rule of law, and a reasonably predictable competitive environment. That version of business education is excellent preparation for running a business in those conditions. I have spent my career running a business where almost none of

After three decades of being an integral part of a business — and leading it through its most consequential change — here is what actually matters. When my company began its digital transformation journey, I made every mistake a senior executive can make. I hired the right consultants, bought the right software,